Refund policy
At Venturis, we are committed to providing a positive shopping experience and high-quality products. Please review our Return & Refund Policy carefully before making a purchase.
Return Eligibility
Customers may request a return, refund, or replacement within 30 days of receiving their order if one of the following conditions applies:
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The product arrived damaged.
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The product is defective or does not function as intended.
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The wrong item was received.
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The wrong color was received.
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The wrong size or variant was received.
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Part of the order is missing.
To initiate a claim, please contact us at:
Proof of purchase is required for all claims.
Damaged or Defective Items
If your order arrives damaged or defective, you must notify us within 7 days of delivery.
To process your request, we may require:
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Clear photographs of the item.
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Photographs of the packaging.
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Video evidence demonstrating the issue, when applicable.
Once the issue has been verified, you may choose between:
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A full refund, or
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A replacement product at no additional cost.
Incorrect Items, Colors, or Sizes
If you receive an incorrect product, color, size, or variant, please contact us within 30 days of delivery.
After verification, you may choose between:
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A full refund, or
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A replacement product at no additional cost.
Non-Returnable Situations
We do not accept returns, refunds, or exchanges for:
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Change of mind.
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Personal preference.
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Buyer’s remorse.
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Orders placed by mistake.
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Products that have been used, worn, washed, modified, or damaged by the customer.
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Requests submitted more than 30 days after delivery.
Return Shipping
If the issue is caused by our error, a defective product, a damaged item, or an incorrect item, Venturis will cover the necessary resolution costs.
In certain cases, we may issue a refund or replacement without requiring the item to be returned.
Any unauthorized returns sent without prior approval will not be accepted.
Refund Processing
Once your request has been reviewed and approved, your refund will be issued to the original payment method used for the purchase.
Refunds are typically processed within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Contact Us
For all return and refund inquiries, please contact:
We aim to respond to all inquiries within 24–48 business hours.
Consumer Rights
This policy does not affect any rights that may be granted under applicable consumer protection laws.